Privacy Policy

bd rommy collects the following types of information to operate its services. Data collection is always kept to a minimum and used only for necessary purposes.

1.1 Registration and Identity Information

When you open an account at bd rommy, your name, date of birth, mobile number, email address, and national ID details are collected. This information is essential for age verification (to confirm 21+) and for the security of your account.

1.2 Financial Transaction Information

Relevant payment details are recorded when you make a deposit or withdrawal. The date, amount, and method of transactions via bKash, Nagad, Rocket, or bank transfer are stored. Full card or account numbers are never saved on our servers.

1.3 Platform Usage Information

Technical information such as your device type, operating system, browser, IP address, login time, and session details is collected automatically. This information is used to ensure platform security and prevent unauthorized access to accounts.

1.4 Gameplay and Betting Activity Information

Your participation history in slots, live casino, or sports betting, along with bet amounts and outcomes, is recorded. This helps with dispute resolution, responsible gaming monitoring, and improving service quality.

bd rommy uses collected information for specific and legitimate purposes. The main use cases are described in detail below:

• Account Management and Verification: To confirm your identity, verify age (21+), and keep your account active.
• Financial Transaction Processing: To accurately complete deposits and withdrawals and to prevent fraudulent activity.
• Customer Support: Relevant information is used to resolve your issues via live chat or email.
• Security and Fraud Prevention: To keep your account secure by detecting unusual transactions or login attempts.
• Responsible Gaming: To monitor your gameplay and provide assistance if any signs of a problem are identified. Our Responsible Gaming guidelines provide more detail on this.
• Service Improvement: To analyse overall usage patterns and further improve the platform experience.
• Relevant Communications: To send important account notifications, transaction confirmations, and security alerts.

bd rommy does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, limited information may be shared in certain specific circumstances:

3.1 Payment Processors

Relevant financial information is shared with payment methods such as bKash, Nagad, Rocket, and bank transfer to complete transactions. This sharing is limited strictly to transaction processing.

3.2 Technology and Game Providers

Operating games requires working with recognised studios such as Pragmatic Play, PG Soft, JILI, Evolution, and others. Only the information necessary for the service is exchanged in these partnerships.

3.3 Legal Obligations

If bd rommy is required to disclose information under applicable Bangladeshi law or a valid request from a competent authority, it will comply. In such cases, only the minimum necessary information will be provided.

3.4 Fraud Prevention

Relevant information may be shared with specialist security services to protect accounts and prevent financial fraud, but always under strict confidentiality agreements.

bd rommy follows industry-standard technical measures to protect your information.

4.1 Encryption and Security Measures

All data transmission is protected by SSL encryption. Stored information is kept on secure servers in encrypted form. Passwords are never stored directly — only encrypted hashes are retained.

4.2 Access Controls

Among bd rommy's staff, only those who need it for their work are granted access to specific information. All access is audited regularly.

4.3 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a defined period as required by law. Beyond that, data is securely deleted.

4.4 Response to Data Breaches

If a security breach occurs, we will investigate promptly and notify affected users in a timely manner. Immediate steps will be taken to minimise damage.

bd rommy uses cookies and similar technologies to ensure the website and app function properly.

5.1 Essential Cookies

These cookies are necessary for the site to operate. They are used to maintain login sessions, store security tokens, and keep form data secure. Disabling these cookies may prevent many site features from working properly.

5.2 Functionality Cookies

These cookies help remember your preferred language, display settings, and previous session information, so you do not have to set everything up again each time you log in.

5.3 Analytics Cookies

These cookies are used to analyse overall usage patterns and improve the platform. No personal identity is linked, and data is processed anonymously.

5.4 Cookie Controls

You can control many types of cookies through your browser settings. Keep in mind, however, that disabling essential cookies may affect the core functionality of the site.

Every user registered at bd rommy holds the following rights regarding their own data:

• Right to Access: If you want to know what information we hold about you, contact our support team.
• Right to Correction: If any information in your account is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your personal data be deleted, though some information may need to be retained due to legal obligations.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: If you do not wish to receive promotional messages, you can opt out at any time.

To exercise any of the above rights, contact us via our 24/7 live chat or email. We always provide support in both Bangla and English. For general questions, see our FAQ section.

bd rommy strictly prohibits anyone under the age of 21 (21+) from registering an account or using its services. Age verification is mandatory at registration, and we reserve the right to verify identity through official ID documents.

If a minor's information accidentally enters our system, we will close that account as soon as we become aware and immediately delete the collected data. To learn more about this, you can read our detailed About Us page.

In some cases your information may be processed on servers located outside Bangladesh, particularly when working with game providers and technology partners. In such cases:

• We ensure that the receiving party maintains adequate security measures.
• All data transfers are completed through encrypted channels.
• Data protection requirements are included in agreements with third parties.

bd rommy may update this privacy policy from time to time due to changes in services or legal requirements. If significant changes are made, we will notify you at your registered email address or mobile number. The date of the latest update to the policy will always be displayed at the top of the page.

Continued use of the site after an update means the new policy has been accepted. If you object to a policy change, you may request that your account be closed.

If you have any questions or complaints regarding the privacy policy, contact us through the channels below. Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English.